At Game Wears, we stand behind our products and want you to be completely satisfied with your purchase.
Return Eligibility
Standard Returns
- 30 calendar days return window from delivery date (excluding holidays)
- Items must be unworn and unused with original packaging
- All tags and labels must remain attached
- Return shipping fee: $5 (deducted from refund amount)
Defective Items
- Must be reported within 7 calendar days of delivery
- Free return shipping with prepaid label provided
- Full refund including original shipping costs or replacement offered
- Photo documentation of defect required
Non-Returnable Items
- Personalized or custom-made products
- Final sale merchandise
- Items marked as non-returnable
- Products showing signs of wear, damage, or alteration
- Items without original packaging and tags
Refund Process
Timeline
- Submit return request
- Receive return authorization within 24 hours
- Ship item back within 7 days of authorization
- Inspection period: 1-2 business days
- Refund processing: Up to 7 business days
- Bank processing: Additional 5-10 business days (varies by financial institution)
Refund Methods
- Refund issued to original payment method
- Amount includes full product cost minus $5 return shipping fee
- Original shipping fees non-refundable
- International orders: Import duties and taxes non-refundable
Exchange Procedures
Eligibility
- 30 calendar days exchange window from delivery
- Size/color/style exchanges subject to stock availability
- Item must be in original condition with tags attached
- One exchange per order
Process
- Email [email protected] with exchange request
- Include order number and desired exchange item
- Receive exchange authorization
- Return original item within 7 days
- Receive exchange confirmation and tracking once shipped
Shipping Guidelines
Customer Returns
- $5 return shipping fee (deducted from refund)
- Trackable shipping required
- Insurance recommended for items over $50
- Keep proof of shipment until refund is processed
- Customer responsible for return shipping damage
Defective Items
- Free return shipping with prepaid label
- Full refund including original shipping costs
- Insurance covered by Game Wears
Sales Tax Information
Tax Collection
- Sales tax is automatically calculated based on customer location in applicable US states
- Tax rates are determined by state and local tax jurisdictions
- Shipping fees are subject to sales tax in applicable states
- Tax calculations are updated in real-time during checkout
International Orders
- International customers are responsible for all import duties, taxes, and customs fees
- These fees are not included in the purchase price
- Import duties and taxes are non-refundable on returns
Tax Exemptions
- Tax-exempt customers must provide valid documentation before purchase
- Email [email protected] to submit tax-exempt certificates
- Please allow 24-48 hours for tax-exempt status verification
Customer Support
Contact Information
- Email: [email protected]
- Response time: Within 24 hours
- Business hours: 9:00 AM – 5:00 PM (UTC+7)
- Extended response time may occur during holidays
Legal Notice
This policy complies with local consumer protection laws. Statutory rights are not affected by this policy. Terms may vary by location and applicable laws. Game Wears reserves the right to modify this policy at any time. For the latest version, please visit our website.
Privacy Notice
Return-related data is handled according to our Privacy Policy. Information collected during the return process is used solely for processing your return and improving our services.